Customer Relationship Executive
Noida

Designation:- SERVICE

Job Code:- Service CRM

Qualification:- ITI/ DIPLOMA, Graduate in any discipline; preference for candidates with technical/service exposure.

Experience:- 1-3

Job Location:- Noida

No. of Joining:- 1

Responsibilities:-

Manage customer service queries, complaints, and feedback through calls, emails, and CRM tools.
Track and follow up on service requests, vehicle issues, and warranty claims.
Coordinate with service centers, dealers, and internal service teams for timely resolution.
Maintain accurate service records and update CRM databases regularly.
Generate daily/weekly reports on customer issues and service performance.
Analyze customer feedback to identify service improvement opportunities.
Ensure high levels of customer satisfaction and timely communication.
Support service campaigns, recalls, or product updates as needed.

Requirements:-

1–2 years of experience in customer service, CRM, or service coordination (EV or automotive industry preferred).
Graduate in any discipline; preference for candidates with technical/service exposure.
Proficient in MS Office (Excel, Word, PowerPoint).
Experience with CRM software or service ticketing systems is a plus.
Excellent communication skills (Hindi and English) and a customer-first approach.
Strong organizational and problem-solving abilities.