Customer Relationship Executive
Noida

Designation:- SERVICE

Job Code:- Service CRM

Qualification:- ITI/ DIPLOMA, Graduate in any discipline; preference for candidates with technical/service exposure.

Experience:- 1-3

Job Location:- Noida

No. of Joining:- 1

Responsibilities:-

• Manage customer service queries, complaints, and feedback through calls, emails, and CRM tools.
• Track and follow up on service requests, vehicle issues, and warranty claims.
• Coordinate with service centers, dealers, and internal service teams for timely resolution.
• Maintain accurate service records and update CRM databases regularly.
• Generate daily/weekly reports on customer issues and service performance.
• Analyze customer feedback to identify service improvement opportunities.
• Ensure high levels of customer satisfaction and timely communication.
• Support service campaigns, recalls, or product updates as needed.

Requirements:-

• 1–2 years of experience in customer service, CRM, or service coordination (EV or automotive industry preferred).
• Graduate in any discipline; preference for candidates with technical/service exposure.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Experience with CRM software or service ticketing systems is a plus.
• Excellent communication skills (Hindi and English) and a customer-first approach.
• Strong organizational and problem-solving abilities.

???? Send your resume to bhavya.tyagi@amomobility.com or shivani.kumari@amomobility.com